At IPTVOTI.store, we strive to provide a reliable and satisfying IPTV experience. However, we understand that issues can occur. Below is our official refund policy:

Eligibility for a Refund
We offer refunds only under the following conditions:

The refund request is made within the first 7 days of your subscription purchase.

The IPTV service has not worked for a continuous period of at least 3 days during that time (due to technical issues not caused by user error or device incompatibility).

You have contacted our support team and allowed us a fair chance to resolve the issue before requesting a refund.

Non-Refundable Cases
Refunds will not be issued in the following situations:

You failed to follow setup instructions or use a compatible device/app.

Internet issues on your end or geo-restrictions prevent access.

The subscription is past the 7-day refund window.

Partial service issues (e.g., some channels not working, but the service is otherwise functional).

How to Request a Refund
To request a refund, contact us at support@iptvoti.store with the following:

Your order number

A description of the issue

Screenshots or proof (if available) showing that the service was not working for 3 full days

We will evaluate your request and respond within 2–3 business days.

Final Decision
We reserve the right to approve or deny any refund request at our discretion, based on the evidence provided and usage history.